Refund Policy

Last updated: September 2026

Buyam Sellam holds your payment until you confirm you received your order — that’s the core protection built into every purchase. This page explains exactly how that works.

While your order is being prepared

Once you pay, your money is held safely. If the seller cancels, or doesn’t ship within a reasonable time, contact us and we will arrange a full refund.

When your order ships

Once the seller marks your order as shipped, you have 5 days to check it. If it’s correct, click “I received my order” on your order page so the seller gets paid. If you don’t respond within 5 days, the order is automatically marked as received and the seller is paid — so please check your order promptly.

If something is wrong

If your order never arrives, or arrives significantly different from the listing (wrong item, badly damaged, or clearly not as described), do not click “I received my order.” Instead, contact the seller directly first using the WhatsApp number on their shop page. Most issues are resolved directly between buyer and seller this way. If you can’t reach an agreement, contact Buyam Sellam with your order details and photos of the issue, and we will help mediate — including refunding you from the held payment where appropriate.

What isn’t covered

Minor differences in color or shade due to photos or screens, and buyer’s remorse (simply changing your mind after receiving a correctly-described item), are not eligible for a refund once you’ve confirmed receipt.

How refunds are paid

Refunds are sent back to the mobile money number used for the original payment.